Privacy Policy

Opening hours

Monday - 08.30 - 20.00

Tuesday - 08.00 - 20.00

Wednesday - 12.00 - 20.00

Thursday - 08.00 - 20.00

Friday - 08.30 - 14.30

Telephone for an appointment on
01270 661 661

Privacy Statement

We are committed to protecting your privacy. Authorized employees within the company on a need to know basis only use any information collected from individual customers. We constantly review our systems and data to ensure the best possible service to our customers. Parliament has created specific offences for unauthorised actions against computer systems and data. We will investigate any such actions with a view to prosecuting and/or taking civil proceedings to recover damages against those responsible.

Confidentiality

We are registered under the Data Protection Act 1998 and as such, any information concerning the Client and their respective Client Records may be passed to third parties. However, Client records are regarded as confidential and therefore will not be divulged to any third party, other than if legally required to do so to the appropriate authorities. Clients have the right to request sight of, and copies of any and all Client Records we keep, on the proviso that we are given reasonable notice of such a request. Clients are requested to retain copies of any literature issued in relation to the provision of our services. Where appropriate, we shall issue Client’s with appropriate written information, handouts or copies of records as part of an agreed contract, for the benefit of both parties.

We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed services and products.

What information do we collect?

  • We collect information when you fill out our contact form.
  • When visiting our site you may need to enter your name, email address & phone number. You may, however visit our site anonymously.

What do we use your information for?

Any of the information we collect may be used to:

  • Personalize your experience ( allow us to respond to individual needs)
  • Improve customer service
  • Process transactions
    • Your information will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express service of delivering the purchased product or service requested.
  • Send periodic emails:
    • The email address you provide for order processing, may be used to send you information and updates pertaining to your order.

How do we protect your information?

  • We implement a variety of security measures to maintain the safety of the personal information you submit.
  • After a transaction, your private information (bank cards and other financial details) will not be stored on our servers.

Do we use cookies?

We do not use cookies.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third party individuals who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable information may be provided to other parties for marketing, advertising, or other uses.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. This Company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

California Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Policy Protection Act. We therefore will not distribute your personal information to outside third parties without your consent.

Children’s Online Privacy Protection Act Compliance (COPPA)

We are in compliance with the requirements of COPPA, we do not collect any information from anyone under thirteen years of age. Our website is directed at people who are at least thirteen years of age or older. However we are able to provide products and services to children under the age of thirteen with their parents consent.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your consent

By using our site, you consent to our online privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.

Contacting us

If there are any questions pertaining to this privacy policy you may contact us using the following information:

Physio at the Lodge
Willaston House Business Centre
Crewe Road
Nantwich
Cheshire
CW5 6NE

Email: info@physioatthelodge.com

Tel: 01270 661661

These terms and conditions form part of the Agreement between the Client and ourselves. Your accessing of this website and/or undertaking of a booking or Agreement indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.